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Privacy policy

OUR PRIVACY POLICY AT A GLANCE

 

Who are we? We are ANIMA SPA, S.L.U. and we process your data as Data Controller. That means that we are in charge of how we use and protect your personal data.

What do we use your data for? We use the data you have given us online or by any other means to deal with your queries and suggestions.

 

Why do we hold it? We are entitled to process your data for a number of reasons. When you fill in a form or send us an e-mail with a query or suggestion, we have a legitimate interest in dealing with it.

 

With whom do we share your data? We will only share your data with those companies that collaborate with us in order to attend to the requests received and provide our services or products, banks and organisations obliged by law. Under no circumstances will we sell your data to third parties.

 

What rights do you have? </strong You have the right to access, rectify or delete your personal data. You also have the right to object to our use of data that you have previously authorised us to use, to transfer it and not to be subject to automated individualised decisions.

In processing your personal data, we apply the following principles to ensure the greatest possible protection for you:

 

  • Principle of lawfulness, fairness and transparency : We will always require your consent to the processing of your personal data for one or more specific purposes that we will inform you about in advance with absolute transparency.
  • Principle of data minimisation: We will only request data that is strictly necessary in relation to the purposes for which we require it. As little as possible.
  • Principle of limitation of the storage period: the data will be kept for no longer than necessary for the purposes of processing, depending on the purpose, we will inform you of the corresponding storage period, in the case of subscriptions, we will periodically review our lists and delete those records inactive for a considerable time. li>
  • Principle of integrity and confidentiality: Your data will be treated in such a way as to ensure adequate security of personal data and to guarantee confidentiality. You should be aware that we take all necessary precautions to prevent unauthorised access to or misuse of our users’ data by third parties.</ li>

 

In this privacy policy you will find more detailed information about the use we make of the personal data of our customers, suppliers and users, and in general of all the people who maintain contact with us, regardless of the means they have used to communicate with us (online form, by telephone or e-mail, in person).

 

We like to be transparent about what we do with your personal data, that you understand the implications of the uses we carry out, or the rights you have in relation to your data. That is why we keep our Privacy Policy, Legal Notice and Cookie Policy updated, information that you can consult on this website.

 

If you have any doubts or would like more information about the privacy policy, you can continue reading the document.

 

ANIMA SPA, S.L.U., undertakes to comply with the legislation in force at all times with regard to the processing of personal data. By means of the following privacy policy ANIMA SPA, S.L.U., in accordance with the requirements of the RGPD and the LOPDGDD, informs users and persons whose data it processes of:

 

1.           WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

ANIMA SPA, S.L.U. is responsible for the processing of your data:

Identity ANIMA SPA, S.L.U. – B09930819
Address Street Gran Bretaña, Sn, Hotel Jardín Tropical, 38660 – Costa Adeje (Santa Cruz de Tenerife)
Telephone 627164160
Web https://xoamspa.com/
E-mail info@aurasomaspa.com

 

ANIMA SPA, S.L.U. informs the user that the data provided through browsing our website, the different data collection forms or by sending e-mails will be processed by ANIMA SPA, S.L.U. and that this processing is included in the Register of Processing Activities managed by ANIMA SPA, S.L.U. in accordance with the provisions of the RGPD.

2.           WHAT ARE YOUR PERSONAL DATA USED FOR?

At https://xoamspa.com/, we process data both from users of our website and from third parties who maintain relationships with us. In order to make it easier for you to understand how we process your data, we have differentiated the purpose for which we use the data, the types of data and the basis of legitimacy according to the category of persons whose data we process. Below, we classify the people whose data we process according to the type of relationship they have with ANIMA SPA, S.L.U.

  • Web users

What data do we collect from our website users?

  1. Data of users who fill in any of the available forms:The personal data requested by ANIMA SPA, S.L.U. include:
  • Identification data: name and surname, telephone number, postal and e-mail address.
  • Data relating to the request
  1. Data of users browsing our website: Data provided by cookies and Google Analytics.

For what purposes will we process your personal data?

When you accept our privacy policy, you authorise us to use the personal data provided for the following purposes:

  • To send you the information and provide you with the service you request through the various forms available on our website.

How do we collect your data?

We obtain your data by means of:

  • The form filled in by the web user for the purpose stated therein. The form is subject to the acceptance of this privacy policy by ticking the box indicated.
  • We obtain the browsing data from the different cookies that the user accepts when accessing https://xoamspa.com/ for the first time.

What is the legitimacy for the processing of your data?

The express consent of the user (article 6.1.a. RGPD) expressed through the completion of the different forms, the ticking of the box is what legitimises the processing by ANIMA SPA, S.L.U.. The user may revoke the consent given at any time, although if the consent is revoked, this does not affect the processing of data carried out prior to the revocation of consent.

Legitimate interest in drawing up browsing profiles and detecting preferences through the installation of cookies.

The execution of a contract or the adoption of pre-contractual measures when the customer makes a request through the different forms available to the user on our website or requests information about the services provided by ANIMA SPA, S.L.U.

  • Suppliers

What data do we collect from our suppliers?

  1. Supplier identification data:The personal data that ANIMA SPA, S.L.U. requests includes:
  • Identification data: name and surname, telephone, postal and e-mail address.
  • Employment and professional data
  • Activities and business

How do we collect your data?

We obtain your data by:

  • The signing of the contract that binds us, the acceptance of the quotation submitted, the receipt of invoices from the supplier and the signing of the Data Processor contract if applicable for the service provided.

For what purposes will we process your personal data?

To manage information relating to the data of our suppliers of goods and services, as well as their representatives.

Maintaining the contractual relationship with our suppliers.

Management of payments and collections relating to the contracts that bind us.

What is the legitimacy for the processing of your data?

In theexecution of a pre-contract/contract to send you information and manage the service provided, otherwise it will not be possible.

In the legitimate interest for the management of data relating to the representatives of ANIMA SPA, S.L.U. suppliers.

  • Customers

What data do we collect from our customers?

  1. Data from customers who fill in any of the forms available at https://xoamspa.com/ as well as in the physical establishment of ANIMA SPA, S.L.U.
  • Identification data:name and surname, telephone number, postal and e-mail address.
  • Data relating to the application
  1. Data of customers who register on our platform:
  • Identification data: Name and surname, postal and e-mail address, telephone number, billing address.
  1. Details of customers who make a reservation or order in our establishment in person:
    • Identifying data: Name and surname, postal and e-mail address, telephone, billing address.
  2. Data of our customers obtained through our contracts and budgets.

How do we obtain your data?

If you are an online customer, we obtain your data through:

  • The form that the user fills in to request information and/or a quote.
  • We obtain the browsing data from the different cookies that the customer accepts when accessing https://xoamspa.com/ for the first time.

If you are an in-person customer, we obtain your data through:

  • The customer registration form.
  • Acceptance of the quotation submitted.
  • The signed contract.

For what purposes will we process your personal data?

  • To generate and manage the documentation associated with your requests.
  • To provide you with information about offers, products and services related to your purchase.

What is the legitimacy for the processing of your data?

In the execution of a pre-contract/contract to send you information and carry out the management of the service provided or the product supplied, otherwise it is not possible.

In the consent of the user for the sending of the newsletter and commercial communications about offers, activities and promotions of ANIMA SPA, S.L.U. and the sector that may be of interest to the user and the management of our blog. The user may revoke the consent given at any time.

  • Social Media Contacts

What data do we collect?

  1. Identifying data on the Social Network: ANIMA SPA, S.L.U. will not ask you for any data beyond that which you have included in your user profile.

For what purposes will we process your personal data?

To answer and manage your queries, requests or petitions.

To interact with you as long as you are part of our community of followers.

What is the legitimacy for the processing of your data?

In the execution of a pre-contract/contract that links you to the relevant social network and in accordance with its privacy policies:

Facebook http://www.facebook.com/policy.php?ref=pf

Instagram https://help.instagram.com/155833707900388

https://xoamspa.com/ will at all times try to establish appropriate mechanisms to obtain the consent of the user for the installation of cookies that require it. When a user accesses our website a pop-up appears informing them of the existence of cookies and that if they continue browsing our website they are giving their consent to the installation of cookies. Acceptance of the installation of cookies implies acceptance of the conservation of the IP address in the records of https://xoamspa.com/, along with the date of acceptance, for a period of one year, in order to demonstrate the consent given. You can obtain more information in our “Cookies Policy”.

3.           HOW LONG DO WE KEEP YOUR DATA?

  • Web users

Data that is processed on the basis of the consent of the web user will be kept for as long as it is relevant to the purpose for which it was collected and the consent is not revoked.

Those data that are processed on the basis of legitimate interest will be kept for the period of time linked to that which motivated the collection of the data, always ensuring adequate guarantees and respect for the rights and freedoms of the interested parties.

Data processed on the basis of the performance of a contract or the adoption of pre-contractual measures shall be kept for the period during which the contractual relationship remains in force, as well as for any subsequent period of time that must be kept by law.

The IP address obtained through cookies will be kept for a period of one year, in order to demonstrate the user’s consent.

Regarding the period of conservation of cookies, you can obtain more information on our website in the section “Cookies policy”.

  • Suppliers

Data that are processed on the basis of legitimate interest will be kept for the period of time linked to that which motivated the collection of the data, always ensuring adequate guarantees and respect for the rights and freedoms of the data subjects.

Data that are processed on the basis of a contract, as well as if part of the processing is legitimised by a legal obligation, the data will be kept for as long as the contractual relationship is in force. The data will be kept for as long as the contractual relationship ends, or in the event that the processing is linked to a legal obligation, for as long as it is legally stipulated. The data cannot be revoked by the data subject except in the case of the legally stipulated blocking of the data.

  • Customers

Data that are processed on the basis of the customer’s consent will be kept for as long as they are relevant for the purpose for which they were collected and the consent is not revoked.

Those data that are processed on the basis of legitimate interest will be kept for the period of time linked to that which motivated the collection of the data, always ensuring adequate guarantees and respect for the rights and freedoms of the interested parties.

Data that are processed on the basis of a contract, as well as if part of the processing is legitimised by a legal obligation, the data will be kept for as long as the contractual relationship is in force. The data will be kept for the duration of the contractual relationship, in the event that the processing is linked to a legal obligation, and the data cannot be revoked by the data subject, except in the case of the legally stipulated blocking of the data.

  • Social Network Contacts

The data processed on Social Network contacts will be kept for as long as the user and ANIMA SPA, S.L.U. maintain a relationship on the social network. As the processing of the data does not depend directly on ANIMA SPA, S.L.U., we will only be able to consult or remove your data in a restricted manner. We will process your data for as long as the user of the social network is linked to ANIMA SPA, S.L.U. as ‘friends’, ‘likes’, ‘follow’ or similar buttons.

ANIMA SPA, S.L.U. will not be responsible for rectifying their data, restricting the information or the publications they share, but the user of the Social Network must do so themselves by configuring their profile in accordance with the privacy policy of the Social Network itself.

Regardless of the legitimacy that supported the collection of the data, it may be processed for scientific, historical or statistical research purposes, always implementing the appropriate guarantees and respecting the rights and freedoms of the interested parties.

4.           ADDITIONAL INFORMATION ON DATA PROCESSING

Only persons over 14 years of age can provide data through our website and e-mail. If you are under this age you must have the consent of your parents or legal guardians.

The User guarantees the authenticity and timeliness of all data provided to ANIMA SPA, S.L.U. and declares that he/she is over 14 years of age, and shall be solely responsible for any false or inaccurate statements made.

In the case of making a reservation for a service or online purchase, the interested party must be over 18 years of age, the age legally established in the civil code for acquiring the age of majority and capacity to act.

The personal data processed by ANIMA SPA, S.L.U. may be obligatory or voluntary. No data of special categories will be requested through the web forms in order to guarantee your privacy. In the event that in order to provide you with a service it is necessary to collect data of special categories, you will be asked for them in another way. The data that will be requested in the forms are:

  1. Identification data: name and surname, telephone number, postal and e-mail address.
  2. Data relating to the application.
  3. Data of users who subscribe to the newsletter/ wish to receive information, commercial communications and information..
  4. Data of users who register on our platform.

Voluntary information is information that the user is not obliged to provide in order to contact us

The fields marked with an asterisk (*) or with the word (required) in our forms must be filled in, refusal to provide them will make it impossible to provide you with the service or attend to your request.

In the event that you provide us with data of third parties, you declare that you have their consent and you undertake to pass on the information provided in this clause, exempting ANIMA SPA, S.L.U. from any kind of obligation. However, ANIMA SPA, S.L.U. may carry out checks to verify that the third party has been informed, adopting the diligence measures established in the data protection regulations.

5.           TO WHICH RECIPIENTS WILL YOUR DATA BE COMMUNICATED?

Your data will not be passed on to third parties unless legally obliged to do so or in the event that it is necessary to deal with your request.

Among the recipients to whom your data may be communicated are:

  • Public Administrations and Bodies when so required by tax, labour, Social Security or any other applicable regulations. Companies in charge of data processing (providers of fraud detection and prevention, technological services, customer services, advertising and marketing services, and, in general, third party providers that are necessary for the provision of the services offered by ANIMA SPA, S.L.U. such as courier and transport service providers, etc.).

6.           ARE THERE ANY INTERNATIONAL DATA TRANSFERS?

https://xoamspa.com/ is hosted in Amsterdam, a country that is in the European Union, in the territory of the European Economic Area, or that complies with the guidelines established in articles 46 and 47 of the RGPD, therefore, there will be no international transfers of the data provided by users on the website.

Our website only accesses user data in the following ways:

  • Through the contact forms available to the user on the website.
  • Through the cookies that the user has previously accepted.

International data transfers may also take place as part of the aforementioned transfers/communications for which ANIMA SPA, S.L.U. will use the tools provided in article 46 and 49 of the RGPD as a guarantee for those transfers made to countries that do not have an adequacy decision from the European Commission.

In any case, third parties with whom certain personal data is shared will have previously accredited the adoption of appropriate technical and organisational measures for the correct protection of this data and will only be carried out with third countries when there is a binding legal instrument in accordance with articles 46 and following of the RGPD. By accepting this privacy policy, you agree that an international transfer of data may take place in accordance with the guarantees indicated.

If the requirements set out in the GDPR are not met, the data subject may consent to the international transfer or a contract may be executed in the interest of the data subject. Otherwise, an authorisation must be obtained from the supervisory authority.

We also inform you that some services provided by and for ANIMA SPA, S.L.U. may involve the transfer of personal data to a third country outside the EU, in “cloud” services offered by some of the main international providers (e.g. Google, Microsoft). In these services, the above-mentioned compliance will be confirmed.

ANIMA SPA, S.L.U. does not under any circumstances sell user data to third parties.

7.           WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU EXERCISE THEM?

The user may exercise the following rights before ANIMA SPA, S.L.U.:

  1. Access to their personal data
  2. Rectify them when they are inaccurate or incomplete.
  3. Request the deletion or cancellation of the data when, among other reasons, they are no longer necessary for the purposes for which they were collected.
  4. Oppose their processing
  5. Request the limitation of the processing of your data when any of the conditions provided for in the regulations are met.
  6. Request the portability of their data in the cases provided for in the regulations.
  7. Prevent being subject to automated decisions
  8. To revoke the consents granted

In order to exercise their rights, users must send a written request indicating the right they wish to exercise and enclose proof of their identity and a postal or e-mail address for notification purposes. This request may be made either by post to: ANIMA SPA, S.L.U. Calle Gran Bretaña, Sn, Hotel Jardín Tropical, 38660 – Costa Adeje (Santa Cruz de Tenerife), or at the following e-mail address: info@aurasomaspa.com.

ANIMA SPA, S.L.U. must reply to the request for the exercise of rights within one month of receipt of the request. This period may be extended by a further two months if necessary, taking into account the complexity and number of requests. We will inform you of any extension within one month of receipt of the request, stating the reasons for the delay.

Likewise, the interested parties have the right to complain to the competent Control Authority (Spanish Data Protection Agency) when they consider that ANIMA SPA, S.L.U. has infringed the rights that the data protection regulations recognise them in www.aepd.es

8.           IS MY DATA SAFE?

ANIMA SPA, S.L.U. has a contract in force with the hosting company Hostinger, UAB for the hosting of its website. It is a European company and has the latest systems in security measures.

In any case, ANIMA SPA, S.L.U. guarantees the adoption of the appropriate measures to ensure the confidential treatment of your data, taking into account their confidential nature, and undertakes to keep such data secret, treating them with the utmost reserve, and declares to have implemented in its information system, the security policies corresponding to the type of data handled in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR).

All data provided through our platform is collected using a secure protocol. Our website has an SSL certificate that allows an encrypted connection to be established when a user visits our website and exchanges information with us.

9.           LINKS TO OTHER WEBSITES

If you choose to leave our website via links to other websites that do not belong to our company, ANIMA SPA, S.L.U. will not be held responsible for the privacy policies of these websites or for the cookies that they may store on the user’s computer.

 

Date: 20 septiembre 2022

Version: V.1.0